This refers to the time it takes for items to be shipped from our warehouse to the destination. We use USPS, FEDEX ,UPS and DHL to get our customers there products in a timely and very fast manner, because we know you all be needing that good premium quality hair ASAP. International delivery usually takes about 7 and 10 business days after processing 2 to 3 days. For US orders, after processing 2 to 3 days and leaving the warehouse, items usually take between 5 and 7 days to arrive at their destination. Please be advised that shipment may arrive before that time frame. For custom please allow 5 to 7 days for processing before being shipped out! Please email us at for any delays in receiving your items.